1 - Respect of our contractual obligations : We will use your data to fulfil our obligations stemming from any Contract concluded between you and us, and to provide you with the information and services that you request from us. In the context of the contract and to ensure its proper performance, we will also use your data to inform you of the changes made to our services and /or products and the development of our contractual relationship.
2 -Legal obligations : As a regulated entity, we are bound to comply with the applicable directives provided by any pertinent regulatory body and we have obligations under applicable legislation, including the law on games of chance and betting, and the legislation to combat money laundering and fraud. We will therefore use your data to conduct appropriate and necessary investigations and to fulfil our legal and regulatory obligations and duties, including to ensure our compliance (if applicable) with:
3 - Legitimate interests : We will also use your data in certain cases on the basis of our legitimate interests, mainly to :
When we use your data on the basis of our legitimate interest, we will conduct a balancing test to weigh up our interests in using your personal data against your interests as a citizen and your rights in application of laws on data protection. The result of this balancing test will determine whether we can use your personal data in the manner described in this confidentiality policy. We will always act in a reasonable way and fully take into account your interests when conducting this balancing test.
How long will we keep your data ?
When your data is no longer necessary for the aforesaid purposes, we will delete it within the time limits indicated below. All information will generally be deleted within 10 years as of the date of our last positive interaction with you. We may keep your personal data during a maximum period of 10 years, in order to retain information that we may need for legal and regulatory purposes.
The sharing of your data
We may share your personal data with any member of the Ladbrokes Coral Group, that is to say our subsidiaries, our ultimate parent company and its subsidiaries, as defined in article 11 of the Belgian Company Code (“Ladbrokes Coral Group”) We will only share your data with:
Where do we store your personal data ?
In order to ensure fair and transparent processing, we will adopt, taking into account our processing activities, appropriate procedures for processing personal data, which will include implementing technical and organisational measures taking into account the prejudice that may be suffered, and which correct inaccuracies identified in the processed personal data, in such a way that the risk of errors is minimised and that your personal data is processed fairly and securely.
All the information with which you provide us is stored on our secure servers. If you have given us (or if you have chosen) a password that allows you to access certain parts of our site, you are responsible for the confidentiality of this password. We ask you not to share this password with anyone at all.
Unfortunately, the transmission of information via the Internet is not totally secure. Although we do our best to protect your personal data, we are not able to guarantee the security of your data transmitted to our website; any transmission is at your own risk. When we have received your information, we will use strict procedures and security systems to endeavour to prevent any unauthorised access.
It may happen occasionally that suppliers of services, members of the Ladbrokes Coral Group and organisations with which we work are located outside the European Economic Area in countries that do not have the same standards for protecting personal data as Belgium. However, we will always make every reasonable effort to ensure that sufficient measures of protection are in place to protect your personal data. We will also ensure that our service providers conclude compliant processing agreements with us in order to ensure that your personal data is processed in compliance with applicable legislation on data protection.
The laws in matters of personal data protection grant you a certain number of rights in respect to the manner in which we process your personal data. These rights are set out in detail below. You can contact us using the contact details given on our website (or by directly contacting our Data Protection Officer (DPO) – contact details given below) to exercise one of these rights, and we will reply to any request received from you within one month as of the date of the request.
Right 1 The right to access personal data that we hold concerning you.
Right 2 The right to ask us to rectify inaccurate personal data that we hold concerning you.
Right 3 The right to ask us to delete personal data that we hold concerning you. This right only applies when (for instance) we no longer need to use the personal data to achieve the objective for which we collected it, or when you withdraw your consent if we use your personal data on the basis of your consent, or when you oppose the manner in which we process your data (in compliance with right 6 below).
Right 4 In certain circumstances, the right to limit our processing of the personal data that we hold concerning you. This right only applies when (for instance) you dispute the accuracy of the personal data that we hold or when you have the right to request us to delete the personal data, but prefer that our processing be limited, or when we no longer need to use the personal data to achieve the objective for which we collected it, but you need this data to deal with legal proceedings.
Right 5 In certain circumstances, the right to receive personal data with which you have provided us, in a widely used, machine-readable structured format. You also have the right to request us to transfer this personal data to another organisation, at your request.
Right 6 The right for you to oppose the processing of personal data that we hold concerning you when the processing of this data is necessary for the purposes of our legitimate interests, unless we are able to prove that there exist legitimate and compelling reasons for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
Right 7 The right not to be subject to a decision based solely on automated processing, including profiling, producing legal effects on you or significantly affecting you in a similar way.
Right 8 The right to withdraw your consent, when we rely on this for using your personal data (for instance to send you advertisements concerning our products and services).
If have any concerns regarding the processing of your personal data or if you are not satisfied with our reply to any request by you relating to your rights, you also have the right to file a complaint with our control authority: the Belgian Data Protection Authority. The latter’s address is:
Modifications made to this privacy polity